In an early 2020 Windows update Microsoft have made a slight change to the behaviour of the mailto: command, which has resulted in problems with emailing direct from Medilink.


We are producing a fix in the 2020 R1 version of Medilink.


In the short term you will need to manually remove the &subject= section from the recipient field.


To provide a little more detail:


To send emails Medilink has historically added additional elements to the end of the mailto command. For instance:


mailto:person@email.com?cc=another@mail.co&subject=Call%20Me


...would create an email with the recipient as person@email.com, cced to another@mail.com and subject "Call Me".


However, due to a minor oversight, clicking to email a patient or referrer direct would look like this:


person@email.com&subject=


...and technically the ampersand should be a question mark in this case.


Previous to this latest Microsoft update, Windows would handle this as intended anyway, i.e. it would recognise that the ampersand was a delimiter even though it's technically incorrect. But now it doesn't.