If you have submitted a Medicare Online Patient Claim and it was rejected (due to claim error, transmission error etc) you will see an error "This Invoice has been Cancelled".


When that happens, it has not been saved to the Medilink database.


If you have taken payment via EFTPOS and have a receipt from this device then the payment has gone through successfully and the patient should not be re-charged.


There are 2 main options from here:


1. Bill as Paper-Based


Go back into the billing screen.


Untick the claiming ticks (i.e. Medicare Online/Easyclaim).


Bill it as normal.


If already paid via EFTPOS ensure Integrated EFTPOS is unticked in the Payment screen.


This will print out / produce a PDF of the paper-based Invoice/Receipt, for you to give to the patient.


  • The patient can then use this to claim manually themselves. 
  • OR
  • When the system is back online you can use Invoice Copies -> Submit Claim. This will print out / produce a PDF of a Statement of Claim and Benefit Paid or a Lodgement Advice, for you to give to the patient.


2. Bill as Patient Claim Again


Firstly resolve the underlying issue. For example:


  • If it's a patient/item/referral issue, work out the problem first and then fix it before proceeding.
  • OR
  • If it's a transmission issue (Medicare Online down) wait for the system to come online again.


Bill it as normal.


If already paid via EFTPOS ensure Integrated EFTPOS is unticked in the Payment screen.


  • This will print out / produce a PDF of a Statement of Claim and Benefit Paid or a Lodgement Advice, for you to give to the patient.
  • OR
  • This will again have an error and say "This Invoice has been Cancelled" (you will need to work out why and repeat).