Sometimes you may receive 162 error codes for large portions of a batch. This article is about how to manually resolve this issue.
How It Happens
Maybe a batch appeared to not send so you reverted it or rebilled it, and then re-batched & sent it. But Medicare then reject all/most items in the batch with error code 162.
You will have one of two scenarios:
a. Batch Identical, i.e. *all* 162 error codes, then you can Revert To Unpaid and Manually Pay Batch (instructions further below).
b. Batch Mixed in with other legitimate claims. These would have been assessed and paid correctly - so you don't want to muck with that. Probably the best thing for the 162 rejections is to Rebill & Manual Batch and then Manually Pay Batch.
Mini-Guides
Rebill & Manual Batch
Rebill as normal but click Manual instead of Online (if you forget to do this it's still ok but it just helps ensure it won't be sent Online).
Then once you've billed them all go in to Batching but untick Online and click Batch 50. You can unhighlight any you don't want to Batch.
Revert Batch To Unpaid
Go to the Medicare Online Control Centre Screen and type the Batch Number and click Revert To Unpaid. When prompted click YES to Remove All Transactions (optional but it will make it less 'messy').
Manually Pay Batch
Go to the Medicare Online Control Centre Screen and type the Batch Number and click Manually Pay Batch.
Type in the Batch Number and Paid Value (in Cheque Value) and tick Payment By EFT and OK.
If you have type in the same amount that was charged/paid you will be able to click OK straight away. If it's a different amount you need to go to the lines where a different amount was paid, modify the amount and click Pay, repeat until you've done for all different ones (and the amount adds up to the amount paid) then click OK.
