Helpdesk

If you try and retrieve reports and get error code 2027 it means there is no report to retrieve. This error is benign if you have only just transmitted...

Bulk Billing is Medicare or DVA claiming where the patient is assigning their right to benefit to the servicing/payee provider, and in return the provider a...

Forward 9201 Error Over the 14-15 June 2015 weekend Medicare changed their server logic and now when you submit/forward claims they are automatically re...

There can be a number of reasons why batches don't automatically process correctly, error, late refund, Incorrect/Unbalanced re-processing failed, etc.,...

1. To perform an Easyclaim Bulk Bill, click  Reception >>Invoice>>Private Billing>>Easyclaim and Bulk Bill (at the bottom of invoice scre...

The BIR Report Viewer shows the reports 'as is' we receive them from Medicare. Blank where the claim is paid in full with no modifications. Chec...

There are times where you'll want to review your Easyclaim bulk bills. While you can use the Audit Trail etc. we have created a special screen for revie...

2017 R1 May & June versions of Medilink had a bug that affected batch processing. The system may have applied the receipts to services from top to b...

Scenario There is bulk billing sitting in the manual batching area only, but it should have been online bulk billing. This can happen if you acciden...

Go to the Medicare Control Centre screen. Type one of the Batch Numbers in the top of the middle section. Revert to Stored. If for some reason Reve...