Below are instructions for what is required when signing up for ePrescriptions. Our eScripts functionality is part of the Medilink DHR clinical module, if you do not already have access to this module please contact us sales@medilink.com.au

Please start by signing each provider up for eRx here: https://www.erx.com.au/register-now/

1. Forms for eScripts

The first step for this is to sign up for eRx (free to register). 
Here: https://register.erx.com.au/asprescriber

Once this is done they will contact us to provider your unique Entity ID.  

Below are more information to help retrieve the extra information required for ePrescribing, notable the HPI-O, HPI-I and NASH certificates. 

2. HPI-O

In order to access the HI Services required for ePrescribing, your practice needs to have their Healthcare Provider Identifier for Organisations (HPI-O).
If you have an existing HPI-O number then you should be able to view it in PRODA. 
https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/healthcare-identifiers-service-health-professionals/managing/managing-hi-service-and-my-health-record-details#managehpiodetailsinitialsteps

If you do not already have your HPI-O number then you will need to apply HERE: https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/healthcare-identifiers-service-health-professionals/applying/how-apply-organisations

3. HPI-I

You will need to retrieve the HPI-I number for each provider who wishes to use the ePrescribing system. If you don’t know it I believe you can look it up on APHRA, providers PRODA or Health Identifier Service.

Once you have these numbers, please send it to us via email: support@medilink.com.au

Linking individual healthcare providers to your organisation

https://www.servicesaustralia.gov.au/linking-individual-healthcare-providers-to-your-organisation-healthcare-identifiers-hi-service-and?context=22876
After you get Healthcare Provider Identifier (HPI-I) for your individual healthcare providers, you can link their HPI-I to the HPI-O. This lets providers searching in the Healthcare Provider Directory know who works at your organisation.

You can create a HI Service link to individual healthcare providers through Health Professional Online Services (HPOS). Log in to your PRODA account to access HPOS, then:

  1. Select My programs.
  2. Select Healthcare Identifiers and My Health Record.
  3. Select Healthcare Identifiers - Manage existing Records.
  4. Select My organisation details.
  5. Select HPI-I Links for a list of which individual healthcare providers are linked to your organisation.
  6. Select Manage providers and then Add linked provider.
  7. Enter the individual healthcare provider’s HPI-I or RA number then select Search.
  8. Read the Privacy Note, and if you agree select Confirm to link the individual healthcare provider.

Once you have these numbers, please send it to us via email: support@medilink.com.au

4. Request and link NASH and PKI certificates

https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/national-authentication-service-health/managing/manage-your-certificates/request-link-or-revoke-your-nash-or-pki-certificate

A Medicare PKI site certificate can be used to access the Healthcare Identifiers Service (HI Service). A NASH certificate can be used to access both the HI Service and My Health Record system.

NASH Certificate

You can apply for this through PRODA. Usually the NASH only takes a couple of days to be sent. 

Requesting NASH:
You need to log on to your PRODA account, then select:
  1. Go to service on the HPOS tile
  2. My programs
  3. Healthcare Identifiers and My Health Record
  4. Healthcare Identifiers - Manage existing records
  5. the required organisation record
  6. the Certificates tab.


When selecting the required organisation record, you may need to navigate to the correct record. Refer to view the organisation's network map, manage HPI-O details and manage your OMO procedures.
To request a NASH certificate:
  1. select Request a NASH PKI site certificate
  2. select either the Software Product or I cannot select a product because
  3. enter a mobile number
  4. tick the check box to confirm you have read and understood the terms and conditions
  5. save changes and submit.


When your certificate is ready for downloading, your Personal Identification Code (PIC) will be sent in a text message. You need the code to activate the certificate.
  1. select the Link existing PKI certificate link
  2. enter in the RA number of the certificate you want to link
  3. save changes and submit.


If you get stuck or have any questions about any of these steps, please feel free to contact us at support@medilink.com.au