Helpdesk

Sometimes you might see a patient via teleconsult or in a remote location where you don't have confirmation of payment in advance, but still want to pe...

To do a part-paid patient claim, make sure the patient's account has the "Use Medicare Online" tick on, and then click cash consultation. ...

A claimant is someone receiving the rebate for a Medicare patient claim, usually because they are the one paying for the service, i.e. the account holder. ...

Note: For In-Hospital patient claims, refer to the ECLIPSE guides. Note: We suggest using Interactive Patient Claims, which can be turned on via Account...

There are 2 styles of patient claiming: Store & Forward - store the claim, and send it later. Interactive - send the claim immediately. Th...

In early versions of Medilink 2022 R1 there was a bug where if claiming done where the patient/claimant had supplied bank details and the BSB had a leading ...

In early 2022 R1 Update versions if you tried to make an Unpaid Patient Claim you would get a 9202 error about the PatientContribAmount not being long enoug...

We have found a bug that exists in some 2022 R1 versions where a patient claim can be rejected by Medicare and a user is presented with error messages (&quo...

In early 2022 R1 versions, patient claims that had a status of PENDABLE (i.e. received an ACCEPTABLE level error, e.g. 9641 error etc.) were not being resub...

If you have submitted a Medicare Online Patient Claim and it was rejected (due to claim error, transmission error etc) you will see an error "This Invo...